Thank you for choosing Fancy Life. We want you to love your purchase, but if you need to return or exchange an item, please follow our returns policy outlined below.
Change of Mind Returns
If you change your mind about your purchase, you may return or exchange items within 30 days of the order date. Please note that for change of mind returns, we do not cover return shipping costs. To qualify for a return or exchange, the following conditions must be met:
The item must be in original condition, unopened, and unused.
All original packaging and components must be included.
Faulty or Defective Item Returns
If you receive a faulty or defective product, please contact our customer service within 7 days of receiving the item. We will guide you through the return or exchange process.
Return Methods
You have two options for returning or exchanging your items:
In-Store: Bring your item to our store along with your proof of purchase.
By Post: Send your item back to us via post. Please ensure it meets the return criteria outlined above.
For any inquiries or to initiate a return, please reach out to us at service@fancylife.com.au
We appreciate your understanding and thank you for being part of the Fancy Life family!