Thank you for choosing Fancy Life. We want you to love your purchase, but if you need to return or exchange an item, please follow our returns policy outlined below.
Faulty or Defective Item Returns
If you receive a faulty or defective product, please contact our customer service within 7 days of receiving the item. We will guide you through the return or exchange process.
Returns will not be accepted for reasons unrelated to the product's quality or condition, including change of mind, personal preference, incorrect shade selection, dislike of scent or texture, or dissatisfaction with product performance etc.
Certain items may not be eligible for return. Please refer to the Return & Exchange Policy above, the relevant product page, our website, or the information provided in store at the time of purchase.
For hygiene and safety reasons, the returned Item must be in original condition, unopened, and unused. All original packaging and components must be included.
Return Methods
By Post: Send your item back to us via post. Please ensure it meets the return criteria outlined above.
For any inquiries or to initiate a return, please reach out to us at online@fancylife.com.au.
We appreciate your understanding and thank you for being part of the Fancy Life family!